WINDSOR HEALTH RETURNS POLICY

If the item is returned unopened and undamaged in any way, we will gladly exchange that product for a product of equal value or offer a refund based on your original method of payment. This excludes food items, supplements that require refrigeration or controlled temperatures as we cannot guarantee the integrity of such items for resale after they are returned. 

The product must be returned to Windsor Health with a copy of your receipt within 7 business days for in-store purchases and 10 days for online purchases. All products must be packed in their original, undamaged retail packaging and in a resaleable condition.

Unless we have sent you a product you did not order initially, or the product is damaged or faulty please note that Windsor Health 2015 Ltd does not permit the return of or offer refunds for the following products:

• A product that has been opened or partly used.
• A product that has been damaged in any way.
• A product that has been specially ordered for you.
• In the event a product purchased has been opened or a seal broken prior to purchase the customer is offered a replacement product which is unopened free of charge.  

We always work with you to resolve any concerns as quickly as possible because we value your continued support as a customer. Please give us time time respond to your emails and messages. We aim to respond to all communications within 2 working days, however we are a very small team operating under very busy times so please be patient.x

Consumer Guarantees Act

We will meet our obligations under the Consumer Guarantees Act and any product which is faulty, damaged, expired or which causes an allergic reaction can be returned at any time for a full refund, including the cost of shipping.

Excluded Items

Items of a personal nature, vitamins, medicines, underwear and opened items, or items sold on mark down or clearance, cannot be exchanged or returned, unless the product is faulty, expired or has caused an allergic reaction. 

SHIPPING

Layby Terms, agreements and contract

Lay-Buy Financial Solutions Pty Ltd trading as www.lay-buys.com has identified core principles we believe are integral and imperative for all Lay-Buy agreement deals transacted through our PUT IT ON LAY-BUY checkout payment option to be fair and reasonable per the Fair Trading Act 1999.

The following principles below therefore make up the Terms & Conditions for any Lay-Buy or Layby contract and related transactions entered into. This applies to all and any lay-by contract template utilized by both the vendor or consumer:

1. Record of Payment
   A record of payments transaction history will always be available for both the merchant and buyer, recording all amounts paid to-date and the date and value of all future pending payments as per your agreed lay-by policy.
2. Storage and Identification of Lay-Buy Products
   Product’s on Lay-Buy will be set aside and stored separately to other products. Products will be clearly identified as ‘Lay-By contract’ products by a number or some other identification.
3. Cancellation of Lay-Buy by Buyer
   The buyer may cancel their LayBy agreement form at any time prior to delivery of products and on delivery of products if the products are damaged by so advising seller in writing or if seller agrees, orally.If a buyer cancels a Lay-Buy, seller will, if so requested by the seller, give the buyer a “cancellation statement” which sets out-
   a) The purchase price of the products; and
   b) Advise customer of the cancellation fee payable to seller under all Lay-By terms and conditions; and
   c) The total amount paid under the Lay-Buy; and
   d) Any amount owing to either the buyer or seller under the layby terms on the cancellation of the Lay-Buy.If seller does not accept the buyer’s oral cancellation it is obliged to give/send the buyer a duly completed Lay-By Form of Cancellation immediately.
4. Cancellation of Lay-Buy by Seller
   The seller under a Lay-Buy must not cancel it unless –
   a) The buyer breaches a term of the Lay-Buy; or
   b) The seller stops trading; or
   c) The products are no longer available
5. Cancellation on breach by Buyer
   If a buyer has breached a term of a Lay-Buy and seller intends to cancel the Lay-Buy, before doing so seller must –
   a) Give the buyer notice of seller’s intention to cancel the Lay-Buy; and
   b) Allow the buyer at least 14 days within which to rectify the breach; and
   c) The notice to be given has to be:I) in writing, sent to the buyer’s last known address, or, if the buyer so agrees, orally; and
   II) must specify the breach of the Lay-Buy for which the Lay-Buy is being cancelled; and
   III) must state the time within which the buyer must rectify the breach;
   IV) must state the matters listed per below:* the purchase price of the products;
   * all cancellation charges payable under the agreement; and
   * the total amount paid under the Lay-Buy;
   * any amount owing to either the buyer or seller under the terms of the Lay-Buy on the cancellation of the Lay-Buy.The Lay-Buy is cancelled at the end of the period specified in the notice unless the buyer rectifies the breach before then or Seller agrees not to cancel it.
6. Cancellation where business closes
   If Seller under a Lay-Buy agreement proposes to stop trading before the agreement is completed, Seller must give notice of the proposal to the buyer and must either –
   (a) allow the buyer 7 days within which to complete the agreement; and
   (b) cancel the Lay-Buy
7. Cancellation where products not available
   If the products are no longer available, Seller must cancel the Lay-Buy and refund all monies to the buyer.
8. Effect of Cancellation
   Subject to the above, when a Lay-Buy is cancelled by either party, Seller must refund all money paid within 14 days less a AUD $25 cancellation fee. There are circumstances which prohibit Seller from keeping the cancellation charge. These include but are not limited to, situations where the products are damaged or not delivered or where Seller has breached a term of the Lay-Buy statement.
9. Cancellation Charge
   Seller shall charge the buyer a AUD $25 cancellation fee under the terms of all Lay-Buy deals.
10. Banking Charges back Fees
    The seller shall be entitled to pass-on to the buyer all charge back fees received by any given bank for any given customer charge back from any given Lay-Buy deal.
11. Service Fee
    Seller shall not charge the customer any interest charges, membership fee or service fee on any Lay-Buy sales transaction. Lay-Buy Financial Solutions Pty Ltd trading as www.lay-buys.com charge an admin fee, which is a once-off 1.9% of the total order value at checkout. The buyer will pay this amount to Lay-Buys at checkout at time of paying the down payment. This fee is an admin fee and is therefore not refundable.
12. Lay-Buy Reporting
    Seller shall have reporting in place for all Lay-Buy deals covering Down Payment made, Lay-Buy period, Frequency of payments required, Payment amount required per installment; and a full record of all payments made to-date (amount and date on which made).
13. Delivery
    The seller will only dispatch the buyer product/s after receiving the final installment payment for all Lay-Buy deals.
14. MISCELLANEOUS
    14.1   This Agreement shall be binding upon, inure to the benefit of, and be enforceable by the representatives, successors and assigns of the parties hereto.
    14.2   This Agreement may be amended only by a written instrument duly executed by all parties hereto.
    14.3   The parties hereby represent and warrant that each of them has full legal right, power and authority to enter into this Agreement and to carry out its obligations hereunder.
    14.4   This Agreement may be executed simultaneously in one or more counterparts, each of which shall be deemed an original but all of which together shall constitute one and the same instrument.
    14.5   Article headings contained herein are for reference purposes only and shall not in any way affect the meaning or interpretation of this Agreement.