Novel Coronavirus (COVID-19) Safety Policy

Novel Coronavirus (COVID-19) Safety Policy

Due to the COVID-19 lockdown, we’re currently providing access to essential products only. If you place an orders for non-essential products we will contact you and offer to temporarily hold and then dispatch as soon as we are out of Alert Level 4.

At Windsor Health, the wellbeing and health of our customers, team members and all New Zealanders is our highest priority and it’s at the core of who we are. In order to reduce the risk of the novel coronavirus (COVID-19) and to support public health, it is vital that we do what we can to mitigate the risks of virus transmission.

Windsor Health prioritises clean facilities at our clinic and also in our shop where we pack your orders. We are following the guidelines from the Ministry of Health which recommends regular cleaning and social distancing. All orders are processed with thoroughly washed or gloved hands.

Orders are currently available via phone or ordering online and having the parcel delivered directly to you. No customers are currently permitted to enter our store and this will remain under level 3 for the safety and hygiene of our other customers and stock.

Windsor Clinic Bookings

Face to face Clinic bookings are now on hold until further notice.

HOWEVER -we currently have free support available by phone with our qualified natural practitioner. Dial our shop number and press 2

03 2177690 - then dial 2

You may also be able to arrange a skype, zoom or phone appointment with one of our team. 

Returns

We are not currently accepting the return of any food items or items we are unable to effectively sanitise due to packaging or type of item. We apologise for any inconvenience this may cause and will recommend you visually (or via phone we will double check your order over phone) check you have the right item before it leaves our shop.

We make our decisions with the wellbeing of every one as our highest priority and we will make adjustments and follow guidelines form official sources as circumstances develop.

Look after yourselves 

Windsor Health